We recommend you visit your browser’s support website for instructions on how to restart your browser. If you’re using WhatsApp Web, please restart your browser. This was the latest response they gave me (after explaining the web version was fine and of course the Desktop version was installed): Probably are the 3 monkeys, seeing no bugs, hearing no bugs, talking about no bugs. They completely ignored this tid-bit (and I have asked twice now if the protocol has changed in some way between older versions and current versions of the app and not got an answer to that). I sent a screen cap also showing the app and web side by side with the web showing the mp4 video but app showing the mp4 with download progress icon stuck. it is 5meg and I can see it on the web and android version just fine, so they must be blind monkeys. well, I did that, and the next day (it always takes a day to get a response) got some dumb suggestions that clearly showed they didn't watch the video, I explained the video shows the issue, got 'unfortunately we didn't see your attachment, it has to be less than 100meg". Of course it is making the same suggestion which I will now ignore: "Get a faster app experience, group calling and more!" get a non-working experience more like it! And "Whatsapp support", what a useless experience that has been. I got the 圆4 app again from this thread, and I am back to running how it should be. I am using a corporate PC with zScaler protection, it is probably blocking something, but the older app worked fine. It seems file transfers are broken with the Windows store version, and I suppose chat history comes over using a similar transfer protocol, so that would explain the loss of chat history. I found if people send me an attachment, the icon comes up but a progress bar for download never finishes. Well, I engaged Whatsapp support and I am pretty sure I am talking with a bot, or a monkey, they are giving the most stupid suggestions possible "it takes some time to sync" "reboot your PC" etc. I unfortunately upgraded the version I had on my PC (as it gave a suggestion there was a newer faster version available) and it won't synch my chats when I sign in, only group membership names.
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